FAQ

Welcome to Zavy Vibes. Here are answers to some common questions about our products, orders, shipping, and returns.

1. What products do you sell?

Zavy Vibes specializes in stylish crossbody bags and shoulder bags designed for everyday use and different occasions.

2. Where do you ship?

We currently ship within the United States only.

3. How long does delivery take?

Orders typically arrive within 6–12 business days after shipment.

Delivery times may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.

4. Is shipping free?

Yes. We offer free standard shipping on U.S. orders.

5. When will my order be shipped?

Orders are generally processed within 1–2 business days after payment is successfully received.

Once your order ships, tracking information will be provided when available.

6. How can I track my order?

After your order has been shipped, you will receive tracking information. Please allow some time for the tracking status to update after shipment.

7. Can I change or cancel my order?

Yes. You may request a change or cancellation within 24 hours of placing your order.

After 12 hours, your order may already be processing or preparing for shipment, so changes or cancellations may no longer be possible.

8. What is your return policy?

We offer a 30-day return period from the date your order is delivered.

Returned items should be unused, unworn, and in their original condition and packaging.

9. How do I request a return?

Contact our customer service team with your order number and reason for the return. Please wait for return instructions before sending the item back.

10. When will I receive my refund?

After your return is received and inspected, an approved refund will be issued to your original payment method.

Please allow up to 15 business days for the refund to be processed and reflected in your account. Your payment provider may require additional time.

11. What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and assist you with the next steps.