Refund policy

At Zavy Vibes, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition
  • Items should be returned with their original packaging
  • Proof of purchase or your order number is required

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

A return may not be accepted if:

  • The item has been used, worn, washed, or damaged after delivery
  • The item shows signs of misuse or improper handling
  • The return request is made more than 30 days after delivery
  • The item is returned without prior approval

Return Process

To start a return request, please contact our customer service team.

Please include:

  • Your order number
  • Reason for the return
  • Photos of the item, if applicable

Our team will review your request and provide return instructions.

Please do not send items back without receiving prior approval from us.

Return Shipping Costs

For standard returns due to a change of mind, personal preference, or ordering the wrong item, the customer may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so we can review the issue and provide appropriate instructions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photos of the item received
  • Photos of the packaging, if applicable

After reviewing the issue, we will provide an appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method
  • Please allow up to 15 business days for the refund to be processed and reflected in your account
  • Refund timing may vary depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment account again.
  2. Contact your credit card provider or payment provider.
  3. Contact your bank, as processing times may vary.

If you still cannot locate your refund, please contact our customer service team.

Order Cancellations

Orders may be changed or canceled within 24 hours of purchase.

After 24 hours, your order may already be processed or shipped and changes or cancellations may no longer be possible.

To request a cancellation, please contact us as soon as possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you notice an address mistake, please contact us within 24 hours of placing your order, before the order is processed or shipped.

Zavy Vibes is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

Contact Information

Store Name: Zavy Vibes
Company Name: Gioovanotti LLC
Company Number: EIN 33-2476485
Address: 1209 Mountain Rd Pl NE, ALBUQUERQUE, NM, 87110, USA
Email: support@zavyvibes.com
Phone Number: +1 505-523-0173
Contact Form: Get in Touch